At Approva, we are committed to protecting your privacy and safeguarding your personal information. This privacy policy explains how we collect, use, and protect your data when you use our online mortgage brokerage services. We encourage you to read this policy before using our website or providing any personal information.

Collection and Use of Personal Information

We may collect various types of personal information from you, including your name, contact information, financial details, and credit history. This information is necessary to provide accurate and personalised mortgage brokerage services. We collect and process your personal information based on the lawful bases of contract performance, compliance with legal obligations, and legitimate business interests.

We use your personal information to process mortgage applications, verify your identity, communicate with you, and perform related services. In certain cases, we may share your information with third parties such as credit bureaus, lenders, and mortgage insurers to facilitate the mortgage application process. These third parties are obligated to handle your personal data securely and only use it for the intended purposes.

User Rights and Choices

You have the right to access, correct, and delete your personal information. You can also restrict or object to certain types of processing. To exercise these rights or make any requests related to your personal information, please contact our customer support team. We will promptly process your requests in accordance with applicable data protection laws.

Data Security and Retention

We take appropriate technical and organisational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments. We retain your data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and provide personalized services. These technologies collect information about your device characteristics, browsing behavior, and preferences. You have the option to manage or disable cookies through your browser settings, but please note that this may impact the functionality and performance of our website.